telus billing support Options
telus billing support Options
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• At this time, I experience I'm currently being misled and mistreated. Irrespective of several calls and escalations, I nevertheless don't have clarity on my discounts or a fair resolution to my problems.
People agents Doing work versus Telus Rewards, as an alternative to preserving the previous faithful customers they make them go away to look for other service provider
We're sorry to hear about every one of these complications you've expert with both equally tech support and billing. Make sure you ship us a private information, and we’ll do the job to get you the aid and comply with-up required to solve these issues immediately.
If an automated assistant asks for The rationale of your get in touch with, mention "I wish to make payment preparations for my mobility bill".
The TELUS group acknowledges that our do the job spans a lot of Territories and Treaty areas and we are grateful for the standard Knowledge Keepers and Elders who will be with us now, those who have long gone just before us and the youth that inspire us.
I realize it is vitally disheartening for the reason that I am in the exact same condition, however it is with regards to the TV signal that has been shed.
If my fears will not be tackled, I will likely be pressured to escalate this further, which include towards the Business of the President, the media, and the higher Small business Bureau.
• I spoke to numerous brokers, such as Maria and Regal, who could not provide clarity or escalate my situation as requested.
The TELUS staff acknowledges that our get the Telus technical support job done spans several Territories and Treaty spots and we've been grateful for the standard Information Keepers and Elders who are with us today, those who have long gone ahead of us along with the youth that inspire us.
so i called the customer server (Jane) to unravel the issue after detailing the specific situation and what It really is happen, The agent just aspect with her spouse and she lied concerning the credits and discounts they removed from my account like a faithful customer with Telus and she reported the credits expired and no longer out there, she think I am Silly, if the low cost has expired i must see the expiration day on my Monthly bill like i see on household service bill.
Thank you in your focus to this subject. I stay up for a prompt and satisfactory resolution.
It happened on Sunday which i had a horrible problem. But I used to be joyful to find out that this Internet site labored on weekends. And Helen granted me assistance, time, and endurance to unravel the issue. I am so thankful I cannot explain to!
At this time my cellphone stopped connecting on the telus network. Therefore it has taken me a forty five to sift throughout the ai gate keepers prompt's just to talk to a true person, all while telus ai tries every little thing to not enable me to speak to an actual person.
Looks as if all we can do now is air our grievances over a public forum in the hopes of someone able of authority can actually do something about this.
I will terminate many of the services household and mobile with Telus and notify my family and friends to do so, that was the worst experience I bought with Telus